Returns

Returns and refunds.

Report a damaged, defective, or incorrect order, or understand how refunds work — every Lasting Details piece is made to order.

Made-to-order return policy

Need a specific answer? Send the support team your order number and a short note.

Reporting a damaged or incorrect item

Need a specific answer? Send the support team your order number and a short note.

Refund timing

Need a specific answer? Send the support team your order number and a short note.

Replacement process

Need a specific answer? Send the support team your order number and a short note.

We're sorry that happened. Send a photo and your order number within 7 days via WhatsApp (+92 334 3965572) or email ([email protected]) - we'll send a replacement immediately at no cost.

Custom prints are made for your artwork, so they are only returnable when damaged, defective, or produced incorrectly.

Once a return is approved and received, refunds are normally processed within 5 to 10 business days depending on the payment method.

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