Returns

Returns and refunds.

Report a damaged, defective, or incorrect order within 7 days of delivery, or understand how refunds work — every Lasting Details piece is made to order.

Made-to-order return policy

Need a specific answer? Send the support team your order number and a short note.

Reporting a damaged or incorrect item

Need a specific answer? Send the support team your order number and a short note.

Refund timing

Need a specific answer? Send the support team your order number and a short note.

Replacement process

Need a specific answer? Send the support team your order number and a short note.

Send a photo of the issue along with your order number within 7 days of delivery, via WhatsApp (+92 334 3965572) or email ([email protected]). We'll replace it free of charge - no restocking or return shipping cost to you.

Custom prints are made for your artwork, so they are only returnable when damaged, defective, or produced incorrectly.

Once a return is approved and received, refunds are normally processed within 5 to 10 business days depending on the payment method.