Order policy
Returns and refunds.
Clear information about cancellations, returns, replacements, and refunds for United States orders.
Returns and refunds
Changed your mind? You can request a return of a fixed-design print within 14 days of delivery. Email [email protected] first, then return the unused print in protective packaging within 14 days of your request. Return postage, including international postage to the UK, is paid by you. Return address: Lasting Details, 39A Melbourne Avenue, London W13 9BX, United Kingdom. We refund the item and standard delivery charge within 14 days of receiving your return. Custom prints made from your own image can be cancelled before production begins; once production starts, change-of-mind returns are not available. If an order arrives damaged, defective or incorrect, tell us within 30 days with your order number and photos for a free replacement or full refund. Contact us before returning a faulty print; you will not pay return postage for an eligible fault. These timeframes do not limit any rights you have under applicable law.
Getting help
To cancel an order or report a problem, email [email protected] with your order number.
Need delivery details? Read our shipping policy.