Cancellations, returns and refunds.

Changed your mind? You can cancel a fixed-design print for any reason within 14 days of delivery. Email us, then send it back unused within 14 days of telling us. Return postage is paid by you. Send returns to Lasting Details, 39A Melbourne Avenue, London W13 9BX. We refund the item and the standard delivery charge within 14 days of receiving it back, and may reduce the refund if it has been handled more than needed to inspect it, for example if it has been mounted. Custom prints made from your own image can't be cancelled. If anything arrives faulty, damaged or incorrect, tell us within 30 days of delivery for a replacement or a full refund. None of this affects your statutory rights. To cancel an order or report a problem, email [email protected] with your order number.

We're sorry that happened. Email [email protected] (or message +44 7825 827424 on WhatsApp) with your order number and a photo within 30 days of delivery, and we'll make and send a replacement at no cost to you.

Custom prints are made for your artwork, so they are only returnable when damaged, defective, or produced incorrectly.

Once a return is approved and received, refunds are normally processed within 5 to 10 business days depending on the payment method.